Delete cache

In some cases you can solve a problem by yourself by deleting your phone's or your webbrowser´s cache.

Please follow these instructions:

Using an iOS device:
1) Log off the LOVOO app
2) Stop the app by pushing the home button twice and swiping the app thumbnail upwards
3) Restart your phone

Using an Android device:
1) Log off the LOVOO app
2) Stop the LOVOO app and all other apps. Open your settings and then the application manager. Tap on LOVOO, choose "force stop" and "clear cache".
3) Restart your phone

Using the LOVOO website:
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
- Google Chrome: https://support.google.com/chrome/answer/95582?hl=en
- Safari: https://support.apple.com/kb/PH21411?viewlocale=en_US

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