We do not tolerate this behaviour on our platform and will provide you with assistance.
However, we will need your help to identify and block the profile. We need the profile ID to do this. This enables us to find the profile in our database.
Do you have a LOVOO profile? Then please use the search feature to find the fraudulent profile.
You don’t have LOVOO? Then please ask the person who made you aware of the fake profile for help and explain the procedure to them:
How to proceed:
- Go to the LOVOO website www.lovoo.com and log in using your profile information.
- Search for the profile you want to report.
- Open the profile in question in a new tab by holding down the “Ctrl” or “Cmd” key and clicking on the profile at the same time.
- Copy the link from the address line of your Internet browser. This is what tells us the user ID.
- Contact our Customer Care Team and provide the user ID.
We will block the fake profile as soon as we have located it. It will be hidden from LOVOO users and the creator will not be able to do anything with it.
We recommend that you also file a report with your local police department. Our Customer Care Team will send you all the important information you need for communicating with the authorities.