In accordance with current regulations, you have the right to cancel your purchase within 14 days. If you wish to exercise this right or cancel a multiple or incorrect debiting, please proceed as described below depending on your payment provider.
Purchase via Google Play, Paymentwall, PayPal
In this case, please contact our support team with the following information:
- Email address with which you are registered at LOVOO
- Date of purchase
- Transaction number
- Email address that you registered with the payment provider (if not identical to your LOVOO email address)
- Proof of the linked or incorrect debiting by LOVOO GmbH (if applicable)
You can find the necessary information on the receipt of your payment provider. As a general rule, you will receive an email confirmation from your payment provider after making a purchase. If you are not able to find this, please log into your account with the chosen payment provider to view the payment receipt in question.
Please note that we cannot process your concern without this information.
Purchase on iTunes
In principle, LOVOO cannot terminate your subscription for you. When you conclude a membership, there is a binding contract between you and iTunes. LOVOO therefore does not have the legal authorization to terminate the contract on your behalf.
We kindly ask you to contact the Apple iTunes support directly for cancelation.
Here you can find instructions on how to deactivate the automatic renewal of subscriptions at LOVOO.