Free credits not received
If your free credits have not been credited to you after the downloading and opening of an app, this can be for various reasons.
- 24-hour time window: Once you have downloaded an app, it take up to 24 hours for your free credits to be credited to your account. For this reason, we kindly ask you to wait until this time has expired before you take the next steps.
SupersonicAds support: Have you not received any free credits for the offers of SupersonicAds after 24 hours? Open the free credits menu of SupersonicAds. Scroll to the bottom of the list of all displayed apps and click on "Missing credits?". Then proceed as described there to be credited your credits from SupersonicAds.
- LOVOO support: Does the downloaded app originate from the direct offer of LOVOO? In this case, contact us directly with a screenshot in which we can see the respective offer on the LOVOO app. Please communicate the following information to us: which app(s) you have downloaded, when and how many credits should have been credited to you for this app. If we have received the necessary information from you, we will proceed with the crediting of your credits as soon as possible.
If you have the feeling that you have fallen into a subscription trap by downloading an app, i.e. concluding an unwanted subscription, please contact us immediately.
Please describe in your email when you downloaded the app, which app it is and what exactly happened after you downloaded the app.
Please send us a screenshot as an attachment in which it is clear that and how much money was debited without permission.