Help Center

How can we help?


  • Corona and Dating – What Should I Keep in Mind?

    The coronavirus is currently the word on everyone’s lips and we would like to brief you once again to make sure that everyone remains chipper and healthy.

    You don’t need to stop matching or flirting, but there are some measures that we highly recommend you take and these are in line the standards of the WHO (the World Health Organization).

    Make sure coronavirus doesn’t stand a chance! How to avoid infection:

    • Wash your hands!
      Wash your hands regularly and thoroughly. Sing Happy Birthday twice or simply make up your own song while you do it. With Wash Your Lyrics, you can create your own infographic with instructions for hand washing and your favorite song. 

    How it works with Britney:

    • Don’t touch your face (it is important to keep your fingers away from your eyes, mouth and nose) and avoid direct contact with elevator buttons, door handles of public buildings, escalators and so on. 
    • Pack your hand sanitizer if you have some and disinfect your hands from time to time. 
    • Avoid crowds, direct physical contact and keep a distance of 1 meter. Shaking hand is off the table for the time being.


    But what about my date?

    Even if you were really looking forward to it, it is best to postpone if you feel unwell. Not just for your sake, but also for the sake of others who you might put at risk.

    But you don’t have to stop dating!

    Simply date on Live! Date safely and soundly online with next|date

    Those who want or need to take it easy don’t need to miss out on dates! The next|date feature allows you to date conveniently and prevents you from infecting others or becoming infected.

    Simply go to the “Date” category in LOVOO Live and date in the stream. If you come across someone you like and you have flirted with one another for a few minutes, you could match with one another and enjoy a date alone in the video chat.

    So, my dears, stay healthy, keep calm and don’t stop flirting.

  • Report a profile

    Sometimes misunderstandings or conflicts between users can occur. In urgent cases, we will step in with appropriate action. There is the "Report" function for these cases.

    If you come across profiles which:
    - violate our guidelines
    - harass you and/or other users
    - have advertising for third parties or promise services
    - could belong to minors who are registered as adults or vice versa

    then please report them to us. To do this, go to the profile in question, click on the option symbol in the profile and select the reason.

  • Block a profile

    Do you wish to no longer be contacted by a certain user? Then you can block this user quickly and easily. To do this, open the profile in question, click on the "Options" symbol and then select "Block".

    Note: Please note that users blocked by you can still visit your profile and see your pictures. However, they can no longer write to you.

  • Fakes & Spam Compliance

    Fakes, spammers and fraudsters – no one likes them! You can help us keep LOVOO free from these dishonest profiles.

    You can assist us by identifying the suspicious profiles and reporting them to us.

    We have summarized how these profiles differ and how you can identify them quickly.

    - masquerade as someone else
    - are not verified
    - do not want to meet in person
    - try to damage the reputation of someone else
    - want to exploit the community for fun

    - try to entice users to another website
    - try to chat outside of LOVOO (often with the justification that they can't do this on LOVOO)
    - write to users with pre-prepared texts

    Technical measures to prevent, identify and combat spam attacks

    In general, we distinguish between different types of spam: fake profiles (profiles that do not reflect the person behind them), spam profiles (profiles that are used in order to distribute unwanted advertising for other products or platforms) and scam profiles (profiles that want to hurt other users) For the sake of simplicity, we have summarized these types of profiles under the term of "spam" in the following.

    The long-term prevention of spam attacks against LOVOO is divided into a number of comprehensive stages. Our Anti-Spam Team is responsible for dependable combatting.

    We put safeguards in place so that spam profiles do not pop up at LOVOO in the first place. This includes the secure transfer of data, combatting of invalid email addresses, hiding of profiles that are not fully authorized from other users as well as the regular improvement of our anti-spam technology and regulation. Nevertheless, should spam be successful in breaking through the security barriers of LOVOO, real-time and machine-learning algorithms that automatically identify unusual user behaviour at LOVOO take effect.

    If a profile is classified as spam, it will be automatically blocked and must be verified. As long as a profile classified as spam has not been verified, it will be hidden by the LOVOO platform and can no longer contact other users.

    Furthermore, innumerable tips from users are checked by our Customer Service Team on a daily basis in order to identify potential spam profiles. Profiles that have been registered at LOVOO for longer can also be classified as spam with newly acquired knowledge.

    Should you come across a profile that you consider to be spam, use the Report function directly in the app or send an email to our customer service at Many thanks for your support in the combatting of spam at LOVOO!

  • Your photos are used by another profile

    We do not tolerate such behavior on our platform and help you to clarify such an incident.

    We need your assistance to seek out a fake profile. This is the only way we can identify and block the profile.

    We need the profile ID to successfully locate it in our database.

    If you have a LOVOO profile, please use the search function to find the profile. If you do not have an account yourself, please ask the person from whom you received the information about the fake profile for help and explain the process to them, if necessary.

    We will block the fake profile as soon as we have located it. It will no longer be visible to the LOVOO user and the creator cannot take any further action.

    We recommend that you file a report with the responsible police authority. Our support team will disclose all important relevant information for communication with the authorities.

  • Better safe than sorry!

    Our goal is to bring people together and we are delighted when our users meet in real life. Sadly, this meeting doesn't always go the way you imagine it to.

    For this reason, we recommend the following:

    - Only arrange to meet up with users who you trust.
    - Speak on the phone before meeting in real life.
    - Always arrange to meet in a public place that you know well in daylight. On the first meeting, never meet at his/her or your home or at quiet places.
    - Before meeting up, tell your friends and make sure you can be reached by cell phone.
    - Remember that you can end the meeting at any time if it does not meet your expectations.
    - If you are invited to take part in a video chat, remember that everything that you do within it or show of yourself may also be recorded.

    Nevertheless, If, during the meeting, something goes wrong and:

    - you are harassed/feel harassed,
    - you are robbed,
    - you are extorted,

    then we advise you to report the user in question to us and file a report with the police with the profile ID.

    You can find more helpful tips from the German Federal Office for Information Security here.