Help Center

How can we help?


  • How can I update my Android / iOS operating system?

    To fully enjoy LOVOO with all your favorite features, it's important that the version of your mobile operating system is up to date. 

    Wondering what that means for you?


    As an Android user, the LOVOO app will continue to be supported on your device starting with Android version 7.0. Version 6.0 and older versions will no longer be supported in the future. You will still see the LOVOO app in the Play Store and you can use your profile or register as a new user, but updates for our app will no longer be provided. We therefore recommend that you update your operating system.


    This is how you update your Android version:

    1. Open the settings on your smartphone

    2. Tap at the bottom on "System" > "System update / Software update"

    3. Here you can see your current Android version and the status of the security updates

    4. Click on "download and install" to install the latest Android version on your smartphone


    As an iOS user, the LOVOO app is still supported from iOS13 on. Version iOS12 and older versions will no longer be supported in the future. This means that as an existing user you can still use the app, but no more updates will be provided. Signing up as a new user is no longer possible, as our LOVOO app is no longer available in the app store. We therefore recommend that you update your operating system.


    This is how you update your iOS version:

    1. Open the settings on your smartphone 

    2. Tap on "General" > "Software update"

    3. You will see the latest version available

    4. Tap on "download and install" at the very bottom to perform the update

    Our tip:

    Keep your phone's operating system as well as the version of the LOVOO app always up to date and enjoy the LOVOO features to the fullest!

  • Can't find LOVOO in the PlayStore or having trouble downloading?

    Due to legal changes related to the protection of minors, PlayStore is required to verify that its users are of legal age. For this reason, you will not be able to obtain any 18+ apps without valid age verification in your Google account. In some cases, LOVOO will be displayed but it will not be possible to download it.

    How can you use LOVOO again without experiencing restrictions? Simply confirm your age using an identification document or a credit card by clicking on the link in the error message.


    Alternatively, you can log into your Google account and upload an electronic copy of a valid official ID showing your date of birth. You also have the option of storing a credit card as a payment method in your Google account. The validity of your credit card is checked when an authorization for a small amount of money is displayed for a short time. However, this amount will not be debited.


    You can find more information in the Google Help Center.


    You can use LOVOO again once you've confirmed your age. We look forward to seeing you! :)

  • Delete cache

    Errors are often caused by the smartphone or computer used. Please try the following:

    Are you using an iOS device?

    1. Log out of the app.
    2. Close LOVOO and all other applications by double clicking on the Home button and then swipe the window upwards.
    3. Restart your smartphone.

    Are you using an Android device?

    1. Log out of the app.
    2. Close LOVOO and all other applications. To do this, open your phone settings, followed by the Application Manager. Then click on “LOVOO”, then “Force stop” followed by “Empty cache” directly underneath.
    3. Restart your smartphone.

    Are you using the LOVOO website?

    Click on the browser you are using for detailed instructions:

  • My profile appears to be inactive

    If you do not receive any responses from your matches or new contact requests for a long period, please contact us, and we can check your profile. It is important that you specify the email address you used to register.

  • “You have been barred from this activity”

    You will receive this message if your profile has been blocked and you are no longer entitled to do certain things (e.g. play Match and send messages).

    There may be several reasons for this:

    • Firstly, it is possible that several users did not like your behaviour in the app and reported your profile.
    • However, it may just be a purely precautionary measure taken by our system because – for example – you are accessing our server using a VPN or Proxy connection, as users usually do when they want to bring harm to our community.
    • In some cases, you may receive a system message explaining how to unlock your profile, for example by verifying your profile to prove that the pictures on your profile actually show you. We would ask for your understanding that this is the only way to ensure that our platform is used exclusively by people with honest intentions.