Help Center

How can we help?


  • Delete cache

    Errors are often caused by the smartphone or computer used. Please try the following:

    Are you using an iOS device?

    1. Log out of the app.
    2. Close LOVOO and all other applications by double clicking on the Home button and then swipe the window upwards.
    3. Restart your smartphone.

    Are you using an Android device?

    1. Log out of the app.
    2. Close LOVOO and all other applications. To do this, open your phone settings, followed by the Application Manager. Then click on “LOVOO”, then “Force stop” followed by “Empty cache” directly underneath.
    3. Restart your smartphone.

    Are you using the LOVOO website?

    Click on the browser you are using for detailed instructions:

  • My profile appears to be inactive

    If you do not receive any responses from your matches or new contact requests for a long period, please contact us, and we can check your profile. It is important that you specify the email address you used to register.

  • “You have been barred from this activity”

    You will receive this message if your profile has been blocked and you are no longer entitled to do certain things (e.g. play Match and send messages).

    There may be several reasons for this:

    • Firstly, it is possible that several users did not like your behaviour in the app and reported your profile.
    • However, it may just be a purely precautionary measure taken by our system because – for example – you are accessing our server using a VPN or Proxy connection, as users usually do when they want to bring harm to our community.
    • In some cases, you may receive a system message explaining how to unlock your profile, for example by verifying your profile to prove that the pictures on your profile actually show you. We would ask for your understanding that this is the only way to ensure that our platform is used exclusively by people with honest intentions.