Help Center

How can we help?


  • Delete cache

    In some cases you can solve a problem by yourself by deleting your phone's or your webbrowser´s cache.

    Please follow these instructions:

    Using an iOS device:
    1) Log off the LOVOO app
    2) Stop the app by pushing the home button twice and swiping the app thumbnail upwards
    3) Restart your phone

    Using an Android device:
    1) Log off the LOVOO app
    2) Stop the LOVOO app and all other apps. Open your settings and then the application manager. Tap on LOVOO, choose "force stop" and "clear cache".
    3) Restart your phone

    Using the LOVOO website:
    - Mozilla Firefox:
    - Google Chrome:
    - Safari:

  • Your profile seems to be inactive

    If you receive no messages from your contacts or new contact requests over an extended period that is out of the norm, please contact us so that we can check your profile. It is important that you specify the email address with which you registered.

  • You have been blocked for this offer

    There may be several reasons for this:
    - Firstly, it may be that several users did not like your behavior in the app, and they have reported your profile.
    - However, it could be a mere precautionary measure carried out by our system because – for example – you are retrieving our server via a VPN or proxy connection, which is something users do when they want to harm our community.

    In some cases, the system itself will tell you how you can remove the block. For example, by verifying your profile and thus proving that the pictures on your profile actually belong to you. Please understand that this is the only way we can ensure that our platform is exclusively used by used by users with honest intentions.