If your free Credits have not been credited after downloading and opening an App, there may be various reasons for this.
The Free Credits provider, not LOVOO, is responsible for verifying that the conditions have been met and releasing the Credits.
We ask for your patience, as many Free Credits providers unfortunately release their offers only at fairly long intervals (e.g.up to 4 weeks). Unfortunately, it can sometimes take time to verify whether all conditions have been met.
Here are a few more important points to ensure everything runs smoothly:
- Make sure you have never used the offer presented before—neither with us nor with other apps.
- You should not use a proxy server. Unless you use a separate proxy app on your phone, this is not an issue on mobile networks anyway.
- The process must be completed in one go and without interruption.
- Some offers (e.g.Lottoland) are reviewed manually, so the credit payout may take a while. Unfortunately, no payout can be made if incorrect information was provided.