We are happy to explain why chats, matches, likes or views can disappear from your LOVOO profile. There are four possible causes.

The other person has deleted their profile Deleting a profile deletes all the data on this profile and therefore disappears from your profile. The chat, match, like or view will not reappear if this person creates a new profile.

The other person has blocked you We understand that it can be uncomfortable when another person no longer wants contact with you. We recommend that you don't take it so much to heart, but instead focus on other people who are interested in a meaningful relationship with you. If it was a mistake and the other person unblocks you, your conversation will reappear in your chats after a few minutes and you can continue chatting.

The other person has canceled the match. The cancellation of a match cannot be undone. We understand that it doesn't feel good when another person cancels a match with you and doesn't want any further communication. There are many other great members on LOVOO with whom you are on the same wavelength. Just take another look around the match.

The other person has been reported by our security system. Unfortunately, there are dishonest members who create a LOVOO profile in order to make contact with you. As soon as our security system identifies such malicious profiles, we initiate security measures to protect our members. As a result, a conversation may suddenly no longer be visible. In the event of an error, the members concerned can contact us. After our review, a conversation can then become visible again.

Please understand that we are not allowed to give you any further details due to data protection regulations.