We will be happy to explain to you why chats, matches, likes or views can disappear from your LOVOO profile. There are four possible reasons.

The other person has deleted their profile. Deleting a profile deletes all the data on this profile and therefore also removes it from your profile. The chat, the match, the like or the view will not re-appear even if this person creates a new profile.

The other person has blocked you. We understand that it can be unpleasant when another person no longer wants contact with you. We recommend that you don't take it to heart, but instead focus on other people who are interested in a meaningful relationship with you. If it was a mistake and the other person unblocks you, your conversation will reappear in your chats after a few minutes and you can continue chatting.

The other person has deleted the match. The deletion of a match cannot be undone. We understand that it isn't a good feeling when another person deletes a match with you and wants no further communication. There are a lot of other great members on LOVOO that you will find yourself on the same wavelength with. Do take another look in Match.

The other person has been flagged by our security system. Unfortunately, there are dishonest members who create a LOVOO profile in order to contact you. As soon as our security system identifies such malicious profiles, we initiate security measures to protect our members. As a result, a conversation may suddenly no longer be visible. In the event of an error, the members concerned can contact us. After we have conducted checks, a conversation may subsequently become visible again.

Please understand that we are not allowed to give you any further details due to data protection regulations.