You will receive this message if your profile has been blocked and you have lost authorization for certain actions (e.g. playing a match or sending messages).

There may be various reasons for this:

• On the one hand, it may be that several members did not like your behavior in the app and consequently reported your profile.
• On the other hand, however, this may also be a purely precautionary measureon the part of our system, as you are accessing our servers via a VPN or proxy connection, for example. E.g. accessing our servers via a VPN or proxy connection - as is often done by members who want to harm our community.
• In some cases, you will receive a system message that you can lift the block directly by verifying your profile and thus proving that the pictures on your profile actually show you. Please understand that this is the only way we can ensure that our platform is only used by people with honest intentions.

If you have received a message that your profile has been blocked, you can also contact our Customer Care Team at any time. We will of course get to the bottom of the matter.