Why you need credits
The credits serve as a virtual payment option in our app. With the credits that you receive on a daily basis for logging in or app downloads you can discover the blurred profile visitors and Match votes.
Furthermore, credits enable you to activate top chat. With top chat your message can be positioned at the top of the inbox of you counterpart.
It is therefore worth purchasing or collecting credits and saving them so that you can use all exciting LOVOO features without restriction.
You can keep track of all transactions in your credit balance to get an overview of your credits.
If you have the feeling that you have received too many or too few credits, you can check your credit balance. This way, you can retrace when you used up or received credits.
You can find the credit balance in your profile settings under the item "Credits".
Is your credit account empty? No problem, you can purchase and immediately receive credits at any time.
Our common payment providers iTunes, Google Play and PayPal are available for the payment of credits.
You can also purchase credits using prepaid cards: all common App Stores also offer the option of adding desired credit to an account of the corresponding store with prepaid cards. In turn, purchases in the app can be effected using this credit. You can obtain the necessary prepaid cards in different shops of the retail section (e.g. REWE, Lidl, Müller, etc. ).
There is the option to download different apps to receive free credits. You can choose from two different offers:
- Apps of the provider Supersonic Ads
- Apps directly offered by LOVOO
Every app for which you can receive free credits you can only download once. If you download the app again from the cloud, you will not receive any credits for it.
Every app that you can download to receive free credits must be started at least once. This is the only way in which credits can be credited.
You can earn free credits on LOVOO with various actions:
- Email confirmation: When you confirm your email address you will receive a one-off credit amount from LOVOO.
- Verification: You will receive a credit amount following the initial successful verification of your account. Please note that in the event of subsequent cancelation of your verification status and the resultant repeat verification, there will be no renewed payout of the credits.
- Connect your account to Facebook: Once you have connected your LOVOO account to your Facebook account, we will credit you 25 credits.
- Facebook invitation: In the app there is the possibility of inviting friends on Facebook to create a profile on LOVOO in the provided option. As a thank you, you will receive 100 credits for every friend that signs up. However, it is very important that your invited friend registers a new account on LOVOO. Furthermore, it is equally important that he or she does this following your specific invitation and not simply from the App Store. Otherwise, an allocation of the corresponding events is not possible and credits cannot be credited.
You can learn more about more opportunities to get credits for free in the free credits section.
Free credits not received
If your free credits have not been credited to you after the downloading and opening of an app, this can be for various reasons.
- 24-hour time window: Once you have downloaded an app, it take up to 24 hours for your free credits to be credited to your account. For this reason, we kindly ask you to wait until this time has expired before you take the next steps.
SupersonicAds support: Have you not received any free credits for the offers of SupersonicAds after 24 hours? Open the free credits menu of SupersonicAds. Scroll to the bottom of the list of all displayed apps and click on "Missing credits?". Then proceed as described there to be credited your credits from SupersonicAds.
- LOVOO support: Does the downloaded app originate from the direct offer of LOVOO? In this case, contact us directly with a screenshot in which we can see the respective offer on the LOVOO app. Please communicate the following information to us: which app(s) you have downloaded, when and how many credits should have been credited to you for this app. If we have received the necessary information from you, we will proceed with the crediting of your credits as soon as possible.
If you have the feeling that you have fallen into a subscription trap by downloading an app, i.e. concluding an unwanted subscription, please contact us immediately.
Please describe in your email when you downloaded the app, which app it is and what exactly happened after you downloaded the app.
Please send us a screenshot as an attachment in which it is clear that and how much money was debited without permission.