Help Center

How can we help?


  • Buy credits

    Whether a taster package or a generous credit package for your career as a top supporter, we have the right credit offer for everyone.

    You can buy new credits in the app or check out our online shop. If you invest certain monthly earnings in credits each month, you can also become a VIP. The VIP treatment includes a colourful badge that makes you stand out in the community, exclusive gifts to give away, and even personalized support. You can find out more here.

    How do I pay for my credits?

    You can use our popular payment services iTunes, Google Play, PayPal and Visa/Mastercard (Adyen) to pay for credits.

    You can also purchase credits using pre-paid cards: All popular app stores also offer the option of loading a desired credit balance onto an account of the respective store using prepaid cards. You can use this credit to make purchases in the app. You can purchase the necessary prepaid cards in various retail shops (e.g. REWE, Lidl, Müller).

  • Free credits

    Up to 50 credits with the surprise of the day

    We think you’re great. We surprise you every day to show you our appreciation. Simply visit Boxy in the app and get something special every day. With a little luck you can get up to 50 credits at once.

    You can get more credits on top of that if you go to “Another gift” and watch a video.

    Watch videos & Test apps

    For the credit chasers among you, we have a very interesting page where you can get some free credits.

    How to find this magical place:

    Profile settings > Credits > Earn free credits

    Here you can watch videos or download and test apps for a larger amount of credits.

    You can choose between two different offers:

    • Apps from the provider Supersonic Ads

    • Apps provided directly by LOVOO


    The free credit offers are only valid once per download of an app. If you re-download the app from the cloud, you will not receive any more credits.

    Every app that you download to receive free credits must be opened at least once. This is the only way the credits can be credited to you.

  • Earn credits

    Various campaigns in the app will help you earn free credits:

    • Email confirmation:
      Confirm your email address and we will give you 25 credits.
    • Profile verification:
      You only stand to benefit from a verified profile. Firstly because this is the only way to have full access to all LOVOO features. Secondly because we will give you 100 credits after verification. Persuaded? ;)

    (Please note that in the event of your verified status being revoked and the verification process being repeated as a result, credits will not be paid out again.)

    • Facebook connection

    We will give you 25 credits when you link your LOVOO account to your Facebook account.

    Other options for free credits can be found in the free credits section.