If your Free Credits have not been credited after downloading and opening an app, there may be various reasons for this.

The verification of the fulfilled conditions and the associated activation of the credits is the responsibility of the Free Credits provider and not LOVOO.

We would ask you to be patient, as many of the Free Credits providers unfortunately only distribute their offers at fairly long intervals (sometimes up to 4 weeks). Sometimes it takes time to check whether all conditions have been met.

 

Here are a few important points for a smooth process:

1. Make sure that you have never used the offer presented - neither with us nor with other apps.

2. You should not use a proxy server. Unless you use an extra proxy app on your cell phone, this is not an option for mobile networks anyway.

3. The process must be completed in one go and without interruption.

4. Some offers (e.g. Lottoland) are checked manually, so the credit payout may take some time. If incorrect data has been entered, unfortunately nothing can be paid out.