Want to stand out from the crowd, attract everyone's attention in the stream and secure exclusive extras? That's exactly what you can expect with our VIP program.
 

How to become a VIP

Get at least 65.000 credits and activate one of our four unique VIP badges. Your badge will shine everywhere: on your profile, in Live Trending and in your choice of green, purple, black or the ultimate BOSS turquoise.

And best of all: even if you're not a TOP streamer, you can wear multiple badges at the same time – allowing you to present yourself even more individually.
 

Everything at a glance

You'll find the VIP Progress Bar in the Live section of your settings. There you can see how long your badge will remain active at any time. You can also flexibly turn your VIP badge and stream access on or off.

By the way: you can send exclusive gifts even if your badge is currently deactivated.
 

Your VIP benefits at a glance

And that's not all – as a VIP, you enjoy additional benefits that take your streaming experience to the next level.

We would like to inform you about why your diamonds may be invalidated in the following FAQs. It is important to us that you are aware that we adhere to our prevailing terms and conditions as well as the supplementary conditions for the diamond program at every step.

Please note that these FAQs only provide a general explanation and that we will only be able to clarify the details of the case with you as the individual concerned.

Do you have any questions regarding this topic? If so, feel free to email us at support@lovoo.com. You will find our supplementary conditions for the diamond program here.

 

How is it possible for the diamonds I have received to originate from fraudulent activities?

Diamonds are of fraudulent origin if, for example, they have not been paid for in full, or the person sending them has disputed the payment transaction for the credits with the payment providers we offer (PayPal, Google Play, etc.) and asked for a refund. This ultimately means that we were not paid for the credits you have received in the form of virtual gifts and which are worth a certain amount of diamonds.

When we (LOVOO GmbH) offer you the opportunity to monetize your streams with the live video function, we are merely acting as an intermediary. For this reason, we can only credit you the diamonds if the person sending them has actually paid for them in full.

 

Which diamonds could be affected by this?

These are diamonds that have come into circulation as a result of incomplete credit purchases and conversions into credits.

 

How do I know if I am affected?

If you are affected, we will of course fulfill our duty to inform you and contact you. This will be done via the email address indicated in your profile. If you think that you might be affected, please verify the email address that is linked to your LOVOO account. If you have any other questions for us, you are welcome to contact us at support@lovoo.com.

 

Why are diamonds I previously received being removed from my account?

Before your first withdrawal, you agreed to our supplementary terms and conditions for the diamond program. We would like to point out that we reserve the right to invalidate the diamonds credited to your account if the purchase of the credits ultimately did not take place (Section 4a of the supplementary terms and conditions for the diamond program - e.g. in the event of revocation, failure to make payment, chargebacks). In such a case, your diamonds will unfortunately be invalidated and deducted from your diamond balance.

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What are newcomers of the week?
Each week a streamer who is not yet among the top streamers is rewarded with a tapestry from the LOVOO team for special achievements. For example, we look at the number of slides, fans or special contributions to the community. It is always counted from Monday to Sunday.

Important: The number of diamonds is not a guarantee, but rather one of many parameters. The Talent team alone makes the final selection of the newcomer.

What are rockets of the week?
Just like the newcomers of the week, rockets of the week will be honoured with a tapestry for special achievements. However, this involves top streamers. The principle is the same.

The referral program: “Streamers recruit streamers”
As a top streamer, you have the opportunity to support the Talent team and suggest new streamers on LOVOO. (Having an account with fewer than 3,000 diamonds is important for being added). Once the new people receive their first payout, you will get 50,000 diamonds as a thank you.