Help Center

How can we help?

Search

  • What is Match?

    Are you in the mood for exciting flirts, fun dates, unexpected friendships, or the love of your life? Match gives you the opportunity to meet great people while in your sweatpants from the comfort of your couch, on the way to work, or wherever you happen to be.

    See someone in Match you like? Then give them a like by swiping to the right or clicking on the heart symbol. If the person in question feels the same way and also gives you a like, you have a match! Now you can start getting to know each other. Exciting, isn't it?

    A little hint: Your matches will be displayed under "Chats" in the "New matches" list.

    The person's not quite what you're looking for? Then swipe the profile to the left. But do remember: Our users are more than just a profile picture. Take a second look, read through their profile questions, and most of all, swipe mindfully.

    Once you have viewed all the profiles in your area in Match, your radius will automatically be expanded. Sometimes, you might just find that special someone outside of your usual environment.

     

  • How do I redo a match?

    Left = hmm, not quite, Right = looks interesting, Right = this person too, Left = don't think so... – Whoops, that person was actually quite cool!

    Was your thumb too quick? Don't fret, as a Premium member, you can undo an unlimited number of likes.

    However, you can only undo the last like, i.e. go back to the last profile you saw.

    How to undo a like:

    You can always undo your decision using the circular arrow symbol at the top right. With one click, the previous profile will be displayed again and you get a second chance.

     

    LOVOO_Help_Center_Repeat_Match_DE.jpg

     

  • How can I delete matches?

    You no longer want to have contact with a person with whom you have a match? Then you have the option of ending the match. An important note for you: This action cannot be reversed and contact between you will no longer be possible on LOVOO.

     

    In the LOVOO app, you can dissolve a match by tapping on the three dots in the top right-hand corner of the chat window and then selecting "Dissolve match". If you confirm this step, the chat will disappear for both of you and you will no longer be able to find each other in the app or communicate with each other.


    On the LOVOO website, you can delete a match by clicking on the small gray cogwheel in the chat and then confirming with "Block".

  • How does a boost help me?

    Do you want to increase your chances of getting more likes and matches as a Premium member? With a boost, you will be displayed at the top of the Match list for two hours to all users who match your search settings.

    The boost rocket appears at the first entry in the Likes and Views list. To launch the rocket, tap on "Learn more" and then "Launch boost now".

     

    LOVOO_Help_Center_Boost_DE.jpg

     

    Before you activate the boost, make sure you have chosen an interesting profile picture – first impressions count. In addition, a detailed profile can make you even more interesting. Be creative and share a few interesting facts about yourself.

    The Boost Rocket recharges within 30 days, after which it will once again be available to take you to new heights.

    The Boost Rocket recharges within 30 days, after which it will once again be available to take you to new heights.

  • Why are my matches so far away?

    Once you have played through all the profiles in your area in the match, your radius will automatically expand. Maybe that one special person lives a little further away after all and it's worth taking a look far away from your known surroundings.

    Other than that, you also have the option of finding people near you in the neighborhood list outside of the match. You could also adjust your search settings a little, for example by increasing or decreasing the age. This will help you discover new people in different ways.

  • What is the daily surprise?

    Redeem a new surprise every day and look forward to a particularly big one after 7 days – a day of Premium, extra credits, likes or icebreakers for free – a delightful surprise is guaranteed!

     

               LOVOO_Help_Center_Daily_Surprise_Start_DE.jpg   

     

    LOVOO_Help_Center_Daily_Surprise_Day-1_Fun_Fact_DE.jpg     LOVOO_Help_Center_Daily_Surprise_Day-1_Credits_DE.jpg     LOVOO_Help_Center_Daily_Surprise_Day-2_Thanks_DE.jpg   

     

    LOVOO_Help_Center_Daily_Surprise_End_DE.jpg

     

    Our "Daily Surprise" feature awaits you in Match. Simply swipe to the right and grab one of three gift boxes.

    Want even more? Then get a second surprise by watching a video.