• What is the Icebreaker about?

    The Icebreaker is your chance, to contact other users. You saw a profile that particularly stood out and want to know more about this user? Then you can literally break the ice between you with the Icebreaker.

    The Icebreaker replaces our current chat requests, but also offers a variety of new options. It is a special form of contact request, which is severely limited per day. Before you send an Icebreaker, you should think about who you want to give it to. When you receive one yourself, you can be sure that the author has serious interest in meeting you.

    If your Icebreaker is not convincing enough and rejected - no problem, it can happen. We give you feedback and tips, to help you what you can do better in the future.





  • Why we created the Icebreaker.

    Many of our users use LOVOO not only to look around, but to find a personal connection. Messages and especially the chat experience are very important for this.

    Surveys among our users have shown, that we can improve quite a lot in this area: Women get too many chat requests, men much too few. And also the content of the messages, for example "Hey" or "Hi, what's up?", is too monotonous and boring.

    This is exactly where the icebreaker comes into play! The Icebreaker brings new life to your inbox, improves the quality of your chats, gives notifications more impact and offers the chance to stand out from the crowd.

  • How does the Icebreaker work?

    As with any conversation there are to sides to consider: the one of the author and the one of the recipient. To make sure you get a better picture of what the feature can do, we show you both sides.

    The Icebreaker from the point of view of the author:

    With the Icebreaker your first message may contain of 250 characters. That should be enough, to make a good first impression and to generate interest. Statistically, extremely long chat requests have the lowest response rate - closely followed by requests like “Hi” or ”Hey, what's up?” You may very well be creative.

    The sending is not done via a button, but by using a 'swipe'. That minimizes the risk that the message is sent accidentally too early. In addition, you can easily consider whether your message is really final or maybe needs a finishing touch. Spelling is sometimes just as sexy as a flat belly or trained body.

    The Icebreaker from the point of view of the recipient:

    When you receive an Icebreaker, you get a push message to inform you about it. Also, within the app, the receipt of an Icebreaker message is highlighted.

    Important to know: You can always open only one Icebreaker - all others only become readable once this one has been processed by you. There is no list of all remaining Icebreaker messages. Moreover, you cannot see how many Icebreakers you have in total. The one you are writing now might very well be the last one. This increases the tension a little as well as the personal value of each message. Each author has the same, fair chance to receive an answer, because it is not possible to skip or simply leave it unanswered.

    There are still more innovations: When you open an Icebreaker, you can click on the profile picture to view all other picture of the user - without even navigating to the user profile. An answer to an Icebreaker does not automatically create a match.

    And probably the biggest difference to the chat request: When you are not convinced by an Icebreaker and do not want to answer, we ask you for a reason. Your feedback is important to us, but also for the author of the message. But don't worry: Your feedback will be send to the user in the form of a general improvement proposal. He or she does not know directly why you rejected the message.





  • Where can I see Icebreakers I sent?

    There is no list of unanswered or rejected Icebreakers. When someone replies to your Icebreaker, you can find the message in your chats and you can write each other like normal.

    If you don't know, who you already sent an Icebreaker, simply have a look in the profile to check the letter symbol:

    • Normal letter symbol: You have not sent an Icebreaker. It is time! ; -)
    • A letter symbol with three small dots: You have already sent an Icebreaker, which has not yet been answered.
    • A letter symbol with an “x": You have already sent an Icebreaker but it got rejected.

    By clicking the letter symbol, you can read the message you sent and also see tips for improvement for your next message to someone else.

  • How many Icebreaker messages can I send per day?

    As normal user (i.e. without VIP status), you can send one Icebreaker per day. After it has been sent, the Icebreaker refills within 24 hours - this means you have a new one the next day.

    As a VIP, you get three Icebreakers per day. As soon as you send one of these, it regenerates in the course of eight hours. When you send more than one, they do not regenerate simultaneously, but one at a time. Each Icebreaker needs eight hours, until it is ready again. When you send all three in a very short time, then it takes 24 hours until you can send another Icebreaker.

    You can, however, buy additional Icebreaker messages. They will only be accessed, once your regular Icebreakers are used up. This means there's no need to panic, when you see your soul mate in the app and don't have any Icebreakers left.

  • Where can I check when my Icebreaker is available again?

    When you want to send an Icebreaker, you see how many regular Icebreakers you still have available or how long it takes them to refill. Should you have purchased additional Icebreaker messages, they are shown through a number after the Icebreaker loading bar.

    When you try to contact a user without having regular Icebreaker left, then you are redirected to a purchase page where you can easily refill them.

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  • Live radar

    Use the live radar to find out who is nearby. If you are wandering through the city and feel like some company, you can check the radar to see who is around in the area.

    You can find the radar in the app for iOS and Android. Select the round radar symbol in the lower menu bar to get started.

    Have fun finding new profiles in your area!

  • Nearby

    This feature shows you people that are in your area. All profiles from your radar are clearly ordered in a list,

    Have fun browsing!

  • Travel

    Looking for some company on your yearly vacation? We have created the travel function for this purpose. You can start contacting other users that are located there before the start of your vacation or look out for nice people using the travel mode.

    Type the location above the radar to user the travel function


  • Match game

    In the Match game, you have the opportunity to rate the profiles of other users. If you like a profile, you can tap on the small heart and let your interest be known.

    If you have rated a profile positively that has also positively rated you, there will be a match. Your matches are shown to you under "Notifications" in the "New Matches" list. You can write to your matches at any time and make exciting new acquaintances!

  • Repeat Match

    If you accidentally rate a profile negatively, then it's not so bad. All profiles are shown to you again after a certain amount of time! Then you have the opportunity to overwrite your previous information.

    If there is already a match between you and another user, you cannot undo it.

  • Are your matches too far away?

    In this case, you have already rates everyone in your area that matches your search filter. As a result, LOVOO then only suggests users to you that are further away from you to some extent.


  • Icons

    In the chat function, there are various icons that we would like to explain.

    - Green dot: The user is online.
    - Green border around a grey dot: The user is available on a mobile device, but currently not online.
    - Grey dot: The user is offline.
    - Blue crest: The user is verified.
    - Grey check: Message unread.
    - Green check: Message read.

  • Tips

    How can I increase my chances of getting an answer from another person? This is a question often asked by our users. We have a couple of tips for you.

    Firstly, it is important to have a profile picture in which you are easily recognisable. Show your best side!

    We recommend avoiding short messages such as "Hi, how's it going?" or "Hey, what's up?" when writing the chat requests. You can first view the profile of the user to help you write longer and creative messages. The profile details, description and images are important here. For example, these can show that this person likes to travel or plays a certain sport etc. Then it's up to you to formulate an interesting and creative chat request using this information.

Lists & notifications

  • Likes

    A Match vote is the easiest way to say "I like you" on LOVOO>

    Want to see who likes you? Simply tap on the bell symbol in the LOVOO app or click on it on the website and then select "Likes".

    Are your likes blurred? Activate them with your credits or use the benefits of VIP membership to see all the likes you have received directly.

  • Views

    In order to see who has viewed your profile, simply select the "bell" symbol in your LOVOO app and tap on "Views". On the website, simply click on "Your profile" in the upper bar and then right on "Visitors".

    Are the profiles blurred? Use your credits to reveal them or start a VIP membership to see all your profile visitors automatically.

    Tip: It is worthwhile writing to profile visitors. They have looked at your profile in detail, but perhaps they don't dare to send you a message. Be daring and take the first step!

  • Notifications

    Want to know who is interested in you and is on the go? Then check your notifications. You can find them by clicking on the bell symbol.