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  • What is the Icebreaker about?

    The Icebreaker is your chance, to contact other users. You saw a profile that particularly stood out and want to know more about this user? Then you can literally break the ice between you with the Icebreaker.

    The Icebreaker replaces our current chat requests, but also offers a variety of new options. It is a special form of contact request, which is severely limited per day. Before you send an Icebreaker, you should think about who you want to give it to. When you receive one yourself, you can be sure that the author has serious interest in meeting you.

    If your Icebreaker is not convincing enough and rejected - no problem, it can happen. We give you feedback and tips, to help you what you can do better in the future.





  • Why we created the Icebreaker.

    Many of our users use LOVOO not only to look around, but to find a personal connection. Messages and especially the chat experience are very important for this.

    Surveys among our users have shown, that we can improve quite a lot in this area: Women get too many chat requests, men much too few. And also the content of the messages, for example "Hey" or "Hi, what's up?", is too monotonous and boring.

    This is exactly where the icebreaker comes into play! The Icebreaker brings new life to your inbox, improves the quality of your chats, gives notifications more impact and offers the chance to stand out from the crowd.

  • How does the Icebreaker work?

    As with any conversation there are to sides to consider: the one of the author and the one of the recipient. To make sure you get a better picture of what the feature can do, we show you both sides.

    The Icebreaker from the point of view of the author:

    With the Icebreaker your first message may contain of 250 characters. That should be enough, to make a good first impression and to generate interest. Statistically, extremely long chat requests have the lowest response rate - closely followed by requests like “Hi” or ”Hey, what's up?” You may very well be creative.

    The sending is not done via a button, but by using a 'swipe'. That minimizes the risk that the message is sent accidentally too early. In addition, you can easily consider whether your message is really final or maybe needs a finishing touch. Spelling is sometimes just as sexy as a flat belly or trained body.

    The Icebreaker from the point of view of the recipient:

    When you receive an Icebreaker, you get a push message to inform you about it. Also, within the app, the receipt of an Icebreaker message is highlighted.

    Important to know: You can always open only one Icebreaker - all others only become readable once this one has been processed by you. There is no list of all remaining Icebreaker messages. Moreover, you cannot see how many Icebreakers you have in total. The one you are writing now might very well be the last one. This increases the tension a little as well as the personal value of each message. Each author has the same, fair chance to receive an answer, because it is not possible to skip or simply leave it unanswered.

    There are still more innovations: When you open an Icebreaker, you can click on the profile picture to view all other picture of the user - without even navigating to the user profile. An answer to an Icebreaker does not automatically create a match.

    And probably the biggest difference to the chat request: When you are not convinced by an Icebreaker and do not want to answer, we ask you for a reason. Your feedback is important to us, but also for the author of the message. But don't worry: Your feedback will be send to the user in the form of a general improvement proposal. He or she does not know directly why you rejected the message.





  • Where can I see Icebreakers I sent?

    There is no list of unanswered or rejected Icebreakers. When someone replies to your Icebreaker, you can find the message in your chats and you can write each other like normal.

    If you don't know, who you already sent an Icebreaker, simply have a look in the profile to check the letter symbol:

    • Normal letter symbol: You have not sent an Icebreaker. It is time! ; -)
    • A letter symbol with three small dots: You have already sent an Icebreaker, which has not yet been answered.
    • A letter symbol with an “x": You have already sent an Icebreaker but it got rejected.

    By clicking the letter symbol, you can read the message you sent and also see tips for improvement for your next message to someone else.

  • How many Icebreakers messages can I send per day?

    As a basic user without a Premium membership you can send one Icebreaker per day. After spending it, it will recharge within 24 hours and will be available again the next day.

    As a Premium member you have a total of three Icebreakers available per day. If you have sent more than one, they are not recharging at the same time, but one at a time. Each Icebreaker takes eight hours to recharge, until it is ready for use again. If you have used up all three Icebreakers within a short time period, it'll take 8 hours for you to send another Icebreaker.

    As a Premium member you can buy additional Icebreakers. They can be accessed as soon as your regular Icebreakers have been used up. So you do not have to panic if your absolute dream partner comes along, but your Icebreakers are still loading. As a Premium user, you can easily find the profiles you liked in the past and contact them later on.

  • Where can I check when my Icebreaker is available again?

    When you want to send an Icebreaker, you see how many regular Icebreakers you still have available or how long it takes them to refill. Should you have purchased additional Icebreaker messages, they are shown through a number after the Icebreaker loading bar.

    When you try to contact a user without having regular Icebreaker left, then you are redirected to a purchase page where you can easily refill them.

  • Why can I only send so few Icebreakers?

    The limitation has two reasons: On the one hand, we want to stop the flood of messages to female users. On the other hand we want to ensure that messages become more significant and have more meaning. From now on, everyone has the chance to be the center of attention with his message and to be perceived consciously. Messages can not just ignored, they have to be processed.

    Positive side effect: women have more time to play Match, or even to take initiative.