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  • What are icebreakers?

    The icebreaker is your chance to write to a special someone right away without having to wait for a match. With your Icebreaker, which needs to be original and personalized, you can literally break the ice between you.

    We refill your icebreakers every day, so sending or receiving an Icebreaker is always something special. Basic users get one icebreaker a day and Premium users get three icebreakers a day.

    Has your icebreaker been rejected? Not to worry! Practice makes perfect.
    You can find some inspiration for future icebreakers on our blog.




  • What are icebreakers for?

    Surveys carried out among our users have shown that there are still a number of outstanding issues in this area: Women get too many chat requests, and men get too few. And the messages are often too monotonous and boring, e.g. “Hey” and “Hi, how are you?”.

    This is where the icebreaker comes in handy! It should bring life to your inbox and quality to your chats, give messages greater value and give everyone the chance to stand out.

  • How does the icebreaker work?

    As in any conversation, there are two sides to an icebreaker: that of the author and that of the recipient. We will briefly introduce both sides of this feature to give you a better picture of it.

    The icebreaker from the perspective of the author:

    Your icebreaker should be 250 characters or less. Try to be funny, original, or charming. You can also refer to the profile of the person. Anything is better than “Hi, how’s it going?”

    (Statistically speaking, very long chat requests have the lowest response rate, followed by requests with “Hi” or “Hi, how’s it going?” You should try to be a little more creative.)

    Another important tip: Pay attention to grammar and spelling! Blunders or careless mistakes can quickly ruin your chances.

    The icebreaker from the perspective of the recipient:

    If someone sends you an icebreaker, you will receive a push notification about it. The receipt of a new icebreaker is also displayed in a special way in the app.

    Important: You can only open one icebreaker at a time. This means that each icebreaker must be dealt with.

    There is no list of outstanding icebreakers. Each one could be the one or the last. This adds more excitement, increases the personal value of each message, and gives everyone fairer chances.

    If you open an icebreaker, you can see all other pictures of the person by clicking on the profile picture – without having to visit their profile. Responding to an icebreaker does not automatically lead to a match.

    And perhaps the biggest difference to chat requests: If you are not convinced by an icebreaker, we will ask you why. Your response is important for us and the author of the message.

    Your feedback will remain anonymous and will be sent to the person in question at a later time as a general improvement suggestion. He or she won't find out why you refused the message.

  • Where can I see my sent icebreakers?

    There is no list of unanswered or rejected icebreakers.

    When someone responds to your icebreaker, you will find the message in your chats and you can write to one another.

    If you can’t remember who you have sent an icebreaker to, taking a look at the profile of the person in question or the letter symbol will help:

    • Normal letter symbol: You have not sent this person an icebreaker. Now would be a great time!! 🙃
    • A letter symbol with a small arrow: You have already sent an icebreaker but the person has not yet responded.
    • A letter symbol with an “x”: You have already sent the person an icebreaker but they have rejected it.

    Remember to experiment with your messages, mention the profile of the person, and never give up!

  • How many icebreakers can I send each day?

    We top up your icebreakers every day.

    Basic users get one icebreaker a day. When you send one, the next one will load in 24 hours.

    Premium users get three icebreakers a day.

    When you send one, it will recharge within eight hours. If you have sent more than one, they do not reload at the same time but one after the other. Each icebreaker needs eight hours before it can be used again. If you have used all three in quick succession, it will be 8 hours before you can send an icebreaker again.

    As a Premium member you can purchase additional icebreakers. If you see someone in Match who knocks your socks off but you have already used up all the icebreakers, there’s no need to despair – you just need to stock up.

    Another great advantage: In Premium it is easy to find profiles that you have liked in the past and write to them at a later point in time.

  • Where can I see when my icebreaker is available again?

    If you would like to send an icebreaker, you will see how many regular icebreakers you have left or how long they will take to load. If you have purchased additional icebreakers, they will be displayed as a number in front of the loading bar of your icebreakers.

    If you see someone in Match who blows you away but you have used up all your icebreakers, you can top up on new ones really easily. With one click we will redirect you to a page where you can buy new ones and charm the person with a creative message.

  • Why can I send so few icebreakers?

    The restriction is in place for two reasons: Firstly, we want to protect our female users from having overflowing inboxes and, secondly, we want to make sure that messages are more meaningful. It takes more than just a “Hi, how’s it going?” (in most cases at least) to stand out from the competition and get someone’s attention. At the same time, icebreakers can’t just be ignored, they need to be responded to.