Yes, they do exist. For example, you received a message from the LOVOO team after you registered. This is one of the official LOVOO accounts.
 
There is also the LOVOO User Research Team. This team gets in touch with LOVOO members to find out more about how LOVOO is used, what wishes, expectations or needs are open and how well new features are received. This helps us to constantly develop LOVOO further and give you and your matches a great time on LOVOO. The random principle determines who is selected for surveys or interviews, for example. Maybe you'll even be there next time. We thank you in advance for your participation, with which you contribute to the further development of LOVOO!

Beware of fake, spam or scam profiles: If you think a profile looks suspicious, you can read here about how to recognize fraudulent accounts and how to report them.

 

We are happy to explain why chats, matches, likes or views can disappear from your LOVOO profile. There are four possible causes.

 

The other person has deleted their profile Deleting a profile deletes all the data on this profile and therefore disappears from your profile. The chat, match, like or view will not reappear if this person creates a new profile.

 

The other person has blocked you We understand that it can be uncomfortable when another person no longer wants contact with you. We recommend that you don't take it so much to heart, but instead focus on other people who are interested in a meaningful relationship with you. If it was a mistake and the other person unblocks you, your conversation will reappear in your chats after a few minutes and you can continue chatting.

 

The other person has canceled the match. The cancellation of a match cannot be undone. We understand that it doesn't feel good when another person cancels a match with you and doesn't want any further communication. There are many other great members on LOVOO with whom you are on the same wavelength. Just take another look around the match.

 

The other person has been reported by our security system. Unfortunately, there are dishonest members who create a LOVOO profile in order to make contact with you. As soon as our security system identifies such malicious profiles, we initiate security measures to protect our members. As a result, a conversation may suddenly no longer be visible. In the event of an error, the members concerned can contact us. After our review, a conversation can then become visible again.

 

Please understand that we are not allowed to give you any further details due to data protection regulations.

 

 

Would you like to tidy up your chat overview? In the LOVOO app, you can delete entire chat histories by swiping a chat in the overview to the left with one finger and tapping on the red trash can icon.

On the LOVOO website, you can delete a chat by clicking on the small gray gear wheel in the chat and then confirming with "Delete" .

An important note for you: You cannot restore a deleted chat. So think carefully about whether you really want to delete the chat.

What else is important: If you have deleted a chat, the other person can still see your conversation and write back to you. If you want to break off contact with this person completely, you can only do this by blocking the profile.

 

Are you looking for your chats? It's so easy to find them:

In the LOVOO app, you can find the chats by tapping on "Chats" (speech bubble symbol in the bottom right-hand corner). A list with all your chats will open.

On the LOVOO website, you can view your chats by clicking on the speech bubble icon in the top right corner.

 

Wondering what all the symbols in the chat mean? We'll give you a brief breakdown here:

• Green dot in profile picture: Person is logged in
• White tick in blue circle: person is verified
• Gray check mark: Chat message sent but not yet read
• Green tick: Chat message read

 

Online dating sometimes takes time. No platform can give you a guarantee of success. But we can indirectly help you get to know that one special person.

Here are a few tips for you:

Fill out your profile completely. Have the courage to be creative and share a few interesting facts about yourself - this will make you interesting!

Show your authenticity by answering your profile questions honestly and then we will suggest best picks with similarities.

A photo is worth a thousand words. Even if looks aren't everything, of course, first impressions are important. If you want to know which photos are well received in the app (and which aren't), you can find out more in our blog article.

As a general rule, always take a look at the person's profile and refer to it. Our profile questions make it easier for you to write good first messages. Has the person mentioned their Patronus or favorite podcast? Did they tell you how they relax best? All opportunities for you to ask questions or refer to the profile details.

You can find more practical tips on our blog.

Even if it takes a little longer - cheer up! Stay calm and try again.