Help Center

How can we help?


  • How can I modify the information on my profile, e.g. the "About me" section?

    Anything that is of interest to you and that you would like to share with others can be included in your profile. The more thought you put into your profile, the more curious other people will be to get to know you better.

    To edit your profile, open it (person icon in top left corner) and then tap on "Edit" directly below your profile picture. You can then update your profile under "Details".

    In this section, you also have the opportunity to answer a few profile questions. Describe your perfect date. What is the most courageous thing you've done? Which Disney character would you date, and what was the last dish you cooked? Choose questions that interest you, enter your answers, and add them to your profile. There is room for humor or serious thoughts and feelings – the perfect place to showcase your personality!

  • How can I change my hometown?

    Do you want to change your hometown? This is easily done in your profile settings. To do this, go to your profile (person icon in the top left corner) and then click on the "Edit" button directly below your profile picture. Scroll down and enter your town or city under "Hometown". Note that you can only enter a location that is recognized by autocomplete.

    You are free to enter any place of residence. It will not be verified. Please note: Your current location, which the LOVOO app uses for partner searches, is determined by the GPS module of your smartphone.

  • How do I adjust my search settings?

    You decide who you see in Match or the Near you list – at least in terms of gender and age range. Premium members can also use the advanced filters. They let you search for persons who speak a certain language, who already have children, are non-smokers, and many more options.


    If you would like to change your search settings, you have 3 options:


    Change search settings in Match

    At the top right, you will see the filter icon. Tap on it to set or change your preferences and see interesting partners you might want to flirt with.


    Change search settings in the Near you view

    If you click on Near you in the bottom bar of the app, you will also see a filter icon in the top right corner. Tap on it to go to the settings, where you can set or change your preferences.


    Change search settings in your profile

    In your profile, tap on the gear icon to go to the settings. You can customize your preferences here by using the filters under "Search settings".


    Note: It is not possible to search for people by their profile name.

  • How do I change my name and date of birth?

    You can change your profile name in the profile settings. To do this, go to your profile (person icon in the top left corner) and then click on the "Edit" button directly under your profile picture. Now you can edit your profile name in "Details" under "Name".

    You can change your date of birth by opening your profile (person icon in top left corner) and then tapping on the settings (gear icon in top right corner). Under "App settings", select "My account" and tap on your date of birth. Now you can edit your date of birth in the app accordingly.

    Important: You can only change your date of birth once in the app. A second modification can only be made by our customer care team.