You have the option of managing your privacy yourself. To do this, open your profile (person icon in the top left-hand corner) and the settings (cogwheel symbol in the top right-hand corner). Now you will find under "Privacy" the following options:

Geolocation
Enable location tracking on your smartphone to allow you to find people who are nearby.

Allow video calls

Specify if you want to receive video calls.

Ghost mode
Premium members can use ghost mode to remain anonymous. In ghost mode, you will appear as "offline" to other members. In addition, you will not appear in the list of profile views if you have visited another person's profile.

However, you will still be displayed in Match and in the Near you list so that you can continue to receive likes and views.

Sexual orientation
You may revoke your consent to use information about your sexual orientation at any time. Please note that using LOVOO is only possible if you provide this information.

Do you only want to see advertising that suits you?

Within our app, our advertising partners, including AppLogin and its advertising partners, display personalized advertising.
Depending on your device and app settings, your advertising ID, the approximate location you have shared and the profile information you have shared will be used for this purpose. This is all done in accordance with the privacy policy of LOVOO and AppLogin.

Your privacy is important to us. Data such as your e-mail address, your profile name or your profile picture will never be passed on. By using our app, you also confirm that you are over 18 years old and agree to receive personalized advertising.

You can object to this at any time via your device and app settings. An important note for you: You will still be shown the same amount of advertising, but it will be less tailored to your interests.

Objection to the use of data for advertising purposes

If you wish to object to the use of this data for advertising purposes, you can deactivate personalized advertising in the app settings and directly in your device settings.

LOVOO App
In the LOVOO app, go to the settings and deactivate personalized advertising:
Privacy → Advertisements → Settings for advertisements

iOS
On Apple devices, you can deactivate the function using the slider in the iOS settings under:
Data protection & security → Tracking → Allow apps to request tracking

Android
Devices with Android systems are converted in this way:
Google settings (or also Settings → Google) → Ads or advertising → Disable interest-based ads

You can delete your advertising ID at any time in the device settings ("Reset Ad ID"). A new identification number is then created that can no longer be merged with the data of the previous ID.

Sometimes, it may be necessary to determine the ID of your own or another person's profile. At the moment, a profile ID can only be found using the LOVOO website and not via the app.

How do I find my own profile ID?

1. Go to www.lovoo.com and log into your own profile.
2. Click on the gear icon in the top right corner and select "Settings".
3. Look under "Profile details" – you will see "Your user ID" at the very bottom.

The user ID looks something like this: "55et343ddro2ce5d0298b2a54". You can also copy it if you wish.

How do I find the ID of someone else's profile?

1. Open the profile in a new tab on www.lovoo.com.
2. Either press and hold "Ctrl" (Windows) or "Cmd" (Mac) and click on the profile with the mouse pointer, or right-click on the profile and select "Open in new tab" from the drop-down menu.
3. You will see the profile ID of the profile you have opened in the address bar of the new browser tab.
   
   Please note: Check that it is really the profile and not just a photo that was opened in the new tab.
   The correct link looks like this:
   "https://www.lovoo.com/profile/55et343ddro2ce5d0298b2a54"
   This link, on the other hand, would be incorrect: „https://img.lovoo.com/users/pictures/5bcc0945c81169190f7a11ad/image.jpg"
4.  

You no longer have access to your own profile, but are sure that it still exists? Don't worry. We'll help you find your profile. For this, we recommend that you search for the profile via the LOVOO website.

Here's how it works:

1. First, create a completely new profile. It is important that the location of this new profile is identical to that of the lost profile.
2. When entering the date of birth, be sure to select an age that falls within the matching age range of the lost profile you are searching for. For example, if the profile was set to search for women aged 20 to 40, you will need to enter an age between 20 and 40.
3. If the lost profile is male, you will need to create a female profile that is looking for men (or a male profile if you are searching for a female profile).
4. Set the age in the search settings (filter tool on the right) so that the lost profile falls within the age range you are looking for. If an age of 20 was specified in the lost profile, you will need to specify an age range of 19 to 21.
5. Now search for the lost profile under "Play/Discover". Please note: In the app, you can launch the search in Match or in the Nearby list.

If you would also like to find the profile ID, click here for instructions. If you are only using the app and not the website, you can use the "Block" function. You will find the instructions for this here. The customer care team can then find the profile you are looking for in your list of blocked users.