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Privacy

  • How do I unsubscribe from the newsletter?

    Do you no longer want to be kept up to date and informed about special offers through the LOVOO newsletter?

  • What is Incognito mode?

    As a Premium member of LOVOO, you have the option of using the Incognito mode. If you choose to activate it, you will be shown to other members with the status “offline”. In Incognito mode, you can also browse other profiles anonymously. This means that you will no longer appear in the views of other profiles when you visit them.

    You can still receive likes, matches, icebreakers, messages, or views from other members, as you will still be shown in Match and the Nearby list.

  • use the slider next to Incognito mode to activate or deactivate it
  • tap on settings (gear icon in the top right-hand corner)
  • open your profile (human icon in the top left-hand corner)

    • go to “My Likes” (heart symbol in the bottom right corner)

      You can activate or deactivate Incognito mode as follows:
  • How do I change my privacy settings?

    You have the option of managing your privacy yourself. To do this, open your profile (person icon in the top left-hand corner) and the settings (cogwheel symbol in the top right-hand corner). Now you will find under "Privacy" the following options:

    Geolocation
    Enable location tracking on your smartphone to allow you to find people who are nearby.

     

    Allow video calls

    Specify if you want to receive video calls.

     

    Ghost mode
    Premium members can use ghost mode to remain anonymous. In ghost mode, you will appear as "offline" to other members. In addition, you will not appear in the list of profile views if you have visited another person's profile.

    However, you will still be displayed in Match and in the Near you list so that you can continue to receive likes and views.


    Sexual orientation
    You may revoke your consent to use information about your sexual orientation at any time. Please note that using LOVOO is only possible if you provide this information.

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  • How do I find a profile ID?

    Sometimes, it may be necessary to determine the ID of your own or another person's profile. At the moment, a profile ID can only be found using the LOVOO website and not via the app.


    How do I find the ID of someone else's profile?

    1. Open the profile in a new tab on www.lovoo.com.
    2. Go to the bottom of that page and click on “Report.”
    3. At the bottom, you will find the “Partners Network User ID.”
    4. Copy this ID and send it to us.

    The user ID looks something like this: "55et343ddro2ce5d0298b2a54". You can also copy it if you wish.

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  • How can I recover a profile I have lost?

    You no longer have access to your own profile, but are sure that it still exists? Don't worry. We'll help you find your profile. For this, we recommend that you search for the profile via the LOVOO website.

     

    Here's how it works:

    1. First, create a completely new profile. It is important that the location of this new profile is identical to that of the lost profile.
    2. When entering the date of birth, be sure to select an age that falls within the matching age range of the lost profile you are searching for. For example, if the profile was set to search for women aged 20 to 40, you will need to enter an age between 20 and 40.
    3. If the lost profile is male, you will need to create a female profile that is looking for men (or a male profile if you are searching for a female profile).
    4. Set the age in the search settings (filter tool on the right) so that the lost profile falls within the age range you are looking for. If an age of 20 was specified in the lost profile, you will need to specify an age range of 19 to 21.
    5. Now search for the lost profile under "Play/Discover". Please note: In the app, you can launch the search in Match or in the Nearby list.

    If you would also like to find the profile ID, click here for instructions. If you are only using the app and not the website, you can use the "Block" function. You will find the instructions for this here. The customer care team can then find the profile you are looking for in your list of blocked users.