You have enthusiastically opted for Premium, but after a successful purchase your account was not immediately activated?
This may be due to the fact that information related to your purchase was sent by your payment provider with a delay. We kindly ask for your patience.
Sometimes it helps to log out and then in again to see your Premium profile.
Still can’t see anything?
Then it’s time to contact us. Contact our Customer Care Team and explain the problem as clearly as possible.
Once the purchase has been made, you will normally receive a confirmation email from your payment provider. If you can’t find it, log in to your account with the selected payment provider to view the relevant payment receipt there.
To ensure that your request can be processed as quickly as possible, please attach a screenshot of the payment receipt to your request, with the following information visible:
- Email address that you used to register on LOVOO
- Purchase date
- Transaction number
Email address that you used to register with the payment provider, if it is not identical to the email address you used to register with LOVOO
Please note that we will be unable to assist you without the above information.