Under current legislation, you have the right to cancel your purchase within 14 days. If you wish to exercise this right or to object to multiple or incorrect debiting, please proceed as follows.
For purchases made via Google Play, Paymentwall, and PayPal
In this case, please contact our Customer Care Team with the following information:
- Email address that you used to register on LOVOO
- Purchase date
- Transaction number
- Email address that you used to register with the payment provider (if it is not identical to your LOVOO email address)
- Evidence of double or incorrect charging by LOVOO GmbH (if applicable)
You will find the necessary information on the receipt from your payment provider.
Normally you will receive confirmation from your payment provider by email after the purchase. You can’t find the email? Please log in to your account with the selected payment provider. There you will find the relevant proof of payment.
Please note that we cannot process your request without this information.
For purchases made using iTunes
As a general rule, LOVOO cannot cancel your subscription for you. When you purchase a membership, you enter into a binding contract with iTunes. LOVOO therefore does not have the legal authority to terminate this contract for you.
For cancellation, we ask that you get in touch with the Support team of Apple iTunes.
Here you can find instructions on how to disable the automatic renewal of subscriptions on LOVOO.