Under applicable law, you have the right to cancel your purchase within 14 days. If you wish to exercise this right or object to a multiple or incorrect booking by Google Play, Paymentwall, Adyen or PayPal, please send the following information to our Customer Care Team:

• Email address with which you are registered with LOVOO
• Purchase date
• Transaction number
• Email address with which you are registered with your payment provider (if not identical to your LOVOO email address)

You will find the necessary information on the payment provider's proof of purchase. After a purchase, you will usually receive a confirmation email from the payment provider (PayPal, GooglePlay or Adyen) with the payment receipt and the transaction number. If you can no longer find this email, log in to the payment provider's account to view the corresponding payment receipt.

Please note that we cannot process your request without this information.