Would you first like to see how you like Premium and stop the automatic subscription renewal? Or have you already found someone special and would like to delete your account?
Then it is probably time to end your Premium membership.
Important: If you delete your LOVOO profile, your subscription will not be canceled automatically. Since the purchase agreement was concluded through a Payment provider (PayPal, GooglePlay, Stripe, or Adyen), you must cancel your Premium subscription with that Payment provider.
Once you cancel your Premium membership, your Premium benefits will remain active until the end of the period you have already paid for. For example, you can cancel on the same day you get Premium, and your membership will remain active for the duration you selected. Once the term has ended, your profile will continue to be available with all basic features.
How to cancel your Premium subscription:
Automatic renewals for Premium accounts can be canceled up to 24 hours before the end of the term.
- Google Play:
You can cancel subscriptions through Google Play as described in these instructions.
If that does not work, contact payments.google.com. Here, you can view and manage all your Google subscriptions.
Did you pay through your mobile phone bill? Then also contact payments.google.com.
- PayPal:
You can easily cancel Premium subscriptions purchased through PayPal directly in your PayPal account:
- Log in at www.paypal.com.
- Tap the gear icon in the top right.
- Select "Payments" in the top bar, then click "View" under "Manage automatic payments."
- Your active subscriptions will be displayed in the next window. Select the LOVOO GmbH subscription. In the window that opens, tap "Cancel" on the right.
- Confirm the "Cancel automatic payments" prompt, and your subscription will be canceled.
You will then receive confirmation that the cancellation was successful.
- Stripe (credit card):
You can cancel a Premium subscription you signed up for via Adyen directly in the app.
- To do this, log in on the website.
- Alternatively, you can send your most recent Adyen purchase receipt to our Customer Care Team with a request to cancel.
- Use the "LOVOO Premium" button under your profile photo.
- Click “Cancel subscription.”
- Follow the further instructions from Stripe.
Click on the gear symbol at the top right to access the settings.
- Stripe (credit card):
Currently, you can only cancel subscriptions via Stripe on our website.
- To do this, log in on the website.
- Click the gear icon in the top right to access the settings.
- Select “Premium.”
- Click “Cancel subscription.”
- Follow the further instructions from Stripe.
Alternatively, you can send your most recent Stripe receipt to our Customer Care Team and ask them to cancel your subscription.
Note: No subscription is taken out when using the payment methods Sofortüberweisung or Paymentwall, and your membership will end automatically at the end of the booked term. You can check your payment details, such as the selected term, in the account of the respective Payment provider.