Under applicable law, you have the right to cancel your purchase within 14 days. If you would like to exercise this right or dispute a duplicate or incorrect charge by Google Play, Paymentwall, Adyen, or PayPal, please contact our Customer Care Team with the following information:

• Email address you used to register with LOVOO
• Purchase date
• Transaction number
• Email address you used to register with your Payment provider (if different from your LOVOO email address)

You can find the required information on the payment provider's purchase receipt. After a purchase, you will usually receive a confirmation email from the Payment provider (PayPal, Google Play, or Adyen) containing the payment receipt and transaction number. If you can no longer find this email, log in to your Payment provider account to view the relevant payment receipt there.

Please note that we cannot process your request without this information.