If you have registered with LOVOO using your social media account (Google, Apple, Facebook, Snapchat) or your telephone number, then you have not assigned a password. In both cases, you use the password of your social media account or a six-digit code via SMS to log in to your LOVOO profile.

If you have registered with your email address or have disconnected your social media account or phone number from your LOVOO profile, you will use a password to log in to your LOVOO profile. You can then change the password yourself as follows.

In the LOVOO app:

• Go to "News" (bell icon in bottom right corner),
• Open your profile (person icon in top left corner),
• tap on the settings (gear symbol in the top right-hand corner),
• Select "My account",
• enter the new password under "Change password"

On the LOVOO website:

• Click on the gear icon in the top right corner,
• Select "Settings",
• enter the new one under "Profile details"

After you have gone through the individual steps, you will receive an e-mail to the e-mail address linked to your LOVOO profile in which you can confirm the change. Please also check your spam folder.

To log in to your LOVOO profile, you can select the method you used to register on the start screen.

Have you registered with a social media account (Google, Apple, Facebook, Snapchat)? Then tap on the corresponding social media account icon. If you are asked for a password at this point, this means the password of the social media account.

Have you registered with your phone number? Tap on the telephone receiver symbol and enter your telephone number. You will receive an SMS with a six-digit code. This code is used for authentication. A password is not required.

Have you registered with your e-mail address? Then tap on "Login with email address" and enter your email address and password. If you have forgotten your password, you can use the function "Forgot your password?" to reset it.

Important information for you: Unfortunately, it is no longer possible to log in in the following cases.

You ...

• have lost access to the social media account or deleted it,
• had registered with Google, but now uses an iPhone,
• had registered with Apple, but now uses an Android device,
• you had registered with Google or Apple, but are now using the website.
  

Our Customer Care Team will be happy to help you in these cases so that you can log back into your LOVOO profile.

We would be delighted if you would become a part of LOVOO! You have two options for registering with LOVOO:

1. You can register with LOVOO using a social media account (Google, Apple, Facebook, Snapchat). Download the LOVOO app from the App Store or Google Play and tap on the icon of the social media account you would like to use for registration on the home screen. This will directly transfer data from the social media account and you will use the password of your social media account so that you do not have to create and remember a password for LOVOO.

By the way: The social media account will not show that you have registered with LOVOO.

2. You can register with LOVOO using your phone number. Download the LOVOO app from the App Store or Google Play, tap on the handset icon on the home screen and enter your phone number. You will receive a confirmation text message with a six-digit code. Every time you log in to your profile, you will receive a new code by text message. This code is sufficient as confirmation, so you don't need to create or remember a password.

An important note for you: Unfortunately, it is no longer possible to register with an e-mail address.

We wish you a great start, an exciting journey and great discoveries with LOVOO!

Would you like to log out of the LOVOO app? Simply use the logout button in the settings: Open your profile (human symbol in the top left corner) and go to the settings (gear symbol in the top right corner). There you will find the button labeled "Log out" in the top right-hand corner.

An important note for you: You can only log out of your LOVOO profile if you have previously confirmed your e-mail address. If this is not the case, a window will open automatically when you tap the logout button, in which you can request a confirmation link to be sent to the e-mail address linked to your LOVOO profile. By clicking on the link, you confirm your e-mail address and can then log out of your profile.

Do you want to get started and be successful with LOVOO? We've put together a few tips for you here to help you start your adventure with LOVOO without any worries.

• Discover LOVOO: Download the LOVOO app from the App Store or Google Play.
• Create the basis: Create a new profile with your phone number or your social media account (Facebook, Google Apple, Snapchat).
• Present yourself as you are: Choose a cool profile name, answer a few personality questions, enter some personal information and upload a profile picture of yourself. Your face should be clearly recognizable in the profile picture - because first impressions are often crucial.
• Create more security: Confirm your e-mail address.
• Verify your profile: Verify that you really are the person in the profile picture. This creates more trust with other people and makes it easier to make contact.
• Find people who suit you: Set your filter settings according to your personal interests and the journey can begin. It's best to check out Match first to see matching profiles.
• Get active: Give likes and send icebreakers to draw attention to yourself.
• Start chats: Get to know great people better on LOVOO. As soon as someone gives you a Like or replies to your Icebreaker, you will receive a message. Now you can chat with each other indefinitely.

Let's get started!

If you are using an Apple device, you have the option to register with LOVOO using your Apple ID, i.e. your personal account. When doing so, you can choose to transmit your Apple ID email address in unencrypted or encrypted format.

If you choose the unencrypted option, the email address of your Apple ID will be stored in your LOVOO profile. However, if you choose the encrypted option, Apple will create a random email address (e.g.: wjk67fgqrs@privaterelay.appleid.com), which is then stored in your LOVOO profile.

There are two ways to find out which email address your LOVOO profile is linked to:

In the LOVOO app:

• Go to "News" (bell icon in bottom right corner),
• Open your profile (person icon in top left corner),
• Tap on "Settings" (gear symbol in the top right corner),
• Select "My account",
• View your current address under "Change e-mail address".

On your iPhone:

• Go to Settings,
• Select "Apple ID",
• Tap on "Password and security",
• Go to "Sign in with Apple",
• Tap on "Apps that use Apple ID",
• Search for LOVOO,
• View which email address is used for LOVOO.

Important: If you have any questions about your profile and would like to contact the Customer Care team, we will need the email address that your LOVOO profile is linked to.

If you registered using your phone number or your e-mail address, you can change the e-mail address on your own by following the steps below.

In the LOVOO app:

• Go to "News" (bell icon in bottom right corner),
• Open your profile (person icon in top left corner),
• Tap on "Settings" (gear symbol in the top right corner),
• Select "My account",
• Your current email address is shown under "Change email address". You can enter a new email address here.

On the LOVOO website:

• Click on the gear icon in the top right corner,
• Select "Settings",
• Your current email address is shown under "Profile details". You can enter a new email address here.

You can delete your LOVOO profile in the settings under "My account". To do so, open your profile (person icon in top left corner) and then the settings (gear icon in top right corner).

You will receive an email with a link to confirm your deletion request. It will be sent to the email address that your LOVOO profile is linked to.

Something didn't work or you didn't receive an email? If so, please contact our Customer Care team or use our contact form.

Important:

• Keep in mind that if you delete your profile, all credits and diamonds earned will be irrevocably lost, and you will not be compensated for them. Credits cannot be transferred to another profile, nor can they be refunded.
• Your premium subscription will not automatically be terminated by deleting your profile. Hence, be sure to cancel your premium subscription by contacting your payment service provider.

LOVOO is the place you can always return to for flirts, dating and live events.

 

 

 

It is important to us that you only meet real people on LOVOO. Nobody likes fakes.

That is why we work every day to keep LOVOO free of such fake profiles. You can also actively support us in making LOVOO a safe place by verifying your profile.

By the way: Verified profiles are rewarded with 100 credits!

 

Requirements for verification:

• Your e-mail address is confirmed.
• Your face is clearly recognizable in your profile picture.
  
  

How to verify your profile:

1. Open your profile (human symbol in the top left corner).
2. Click on "Verify profile" below your profile picture (app) or to the right of your profile picture (website).
3. Follow the instructions.

Please note: Your face, your hand and the piece of paper must be clearly recognizable. Your profile name and the verification code must be handwritten legibly on the slip of paper.

As soon as we have received your verification photo, we will compare it with your profile picture. The process is then complete and your profile receives the blue tick.

How do you recognize a verified profile? Just look for the blue tick next to the profile name: