Help Center

How can we help?


  • Login options

    Start having fun right away and there’s no need to enter your email address and password every time you want to use LOVOO!

    Simply connect the app to your Facebook account and in doing so you will have created the most convenient login process.

    Note: Your Facebook friends can’t see anything about your LOVOO membership, and we will also never post on your timeline without your permission.

    To disconnect from your Facebook account, simply log in to your Facebook profile and go to “Settings” > “Apps.”

    The Apple users among you can also log in with your Apple ID.

  • Email address and password

    You can find or change the email address you used to register with LOVOO and your login password as follows:

    Using the app:

    1. Login to the LOVOO app
    2. Go to your profile on the top left
    3. Tap on the gear wheel in the top right corner
    4. Go to "My account" under app settings
      Under "Change email address" you will find your current email address, which you can view, copy or change here.
      Under "Change password" you can set a new password.

    Note: As soon as you have entered a new e-mail address, please remember to confirm it so that the changes can be applied. 


    Using the website:

    1. Log in to
    2. Go to the gear wheel in the upper right corner
    3. Select "Settings”
    4. Under "Profile Details" you can change your current email address and password by clicking on the pencil in the upper right corner.

    Note: As soon as you have entered a new e-mail address, please remember to confirm it so that the changes can be applied.

  • Delete account

    You can delete your LOVOO account in the settings under “My Account.”

    If you have not assigned a password for your LOVOO account, you can delete it by clicking on a link which will automatically be sent to your registered email address.

    It’s not working or you haven’t received an email? Then create a new password first in the settings under “Change password.” Following that, you can complete your project under “Delete account.” (And hopefully you’ll come back to us soon! 🙏)

    You just need a bit of a break?
    We are currently working on the option of pausing the account.


    • Please keep in mind that all purchased credits expire and cannot be replaced. Credits cannot be transferred to another profile or reimbursed.
    • Your subscription will not automatically end if you delete your profile.

    So please remember to cancel your subscription with your chosen payment provider.

  • Step 5: Get verified!

    Are you genuine? Who likes fakes anyway? We make sure that profiles are real to create a nice atmosphere in the app. This is why verified profiles are so important to us.

    Once you have confirmed your identity, you can make full use of all basic features. You can identify verified users by the blue “Verified” badge.

    Verification requirements:

    • Email address must be confirmed.
    • Your gallery must include at least one profile picture in which your face is easily recognizable.

    How to verify your profile:

    1. Open your profile (at the top right in the app).
    2. Click on “Verify Profile” under your profile picture (app) on the right-hand side of your profile picture.
    3. Then follow the instructions.
    4. Bear the following in mind: Your face and the piece of paper with your username and the displayed code must be clearly recognizable in the image.

    We will compare the photo with your profile pictures as soon as we have received it. Then the process will be complete and your profile will get the “Verified” seal.

    By the way, verified profiles are rewarded with 100 credits.