Create profile, meet exciting people and always have a smile on your face. Wouldn't that be great? Sometimes things don't go to plan – even on LOVOO despite our best efforts.

It can happen that members do not follow our community rules and you feel uncomfortable with them. If this occurs, please report the relevant profile to us. Everyone should feel safe on LOVOO!

 

So if you notice any user profiles that:

- are inauthentic or include stolen photos,

- harass, pester or insult you and/or other users,

- offer ads for third parties or promise services,

- feature pornographic, distasteful or hateful content,

- or could belong to underage persons,

... please report these to us!

 

You can also report profiles in the app. To do this, proceed as follows:

• Go to the person's profile or to your shared chat.
• Tap on the 3 dots in the top right corner.
• Select the "Report" function and a reason.

The report will then be passed on to the Customer Care Team who will take care of it.

Follow the steps below to unblock someone:

 

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Community Settings" and then go to "Blocked Members".
4. Tap on the person in question and then confirm by selecting "Yes, unblock".

 

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Privacy settings" and then go to "Show blocked users".
4. Swipe left on the person in question and press the rubbish bin icon to unblock them.

 

Please note that it is not possible to unblock someone on the LOVOO website.

Swiped, no longer applies or just not a good feeling – If you no longer feel at ease with a match, you can cancel it very easily:

• Go to the chat with your match.
• At the top right you will find three dots, click on them.
• Select “Cancel match.”
• Select the reason why you wish to cancel the match (anonymously). This allows us to identify users who violate our rules more quickly.

And your match will be a thing of the past.

 

Fake profiles (profiles that do not represent the person behind them):

spam profiles (profiles that are used to disseminate ads for other products or platforms):

Scam profiles (fraudulent profiles that want to hurt other members):

 

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