Create profile, meet exciting people and always have a smile on your face. Wouldn't that be great? Sometimes things don't go to plan – even on LOVOO despite our best efforts.

It can happen that members do not follow our community rules and you feel uncomfortable with them. If this occurs, please report the relevant profile to us. Everyone should feel safe on LOVOO!

 

So if you notice any user profiles that:

- are inauthentic or include stolen photos,

- harass, pester or insult you and/or other users,

- offer ads for third parties or promise services,

- feature pornographic, distasteful or hateful content,

- or could belong to underage persons,

... please report these to us!

 

You can also report profiles in the app. To do this, proceed as follows:

• Go to the person's profile or to your shared chat.
• Tap on the 3 dots in the top right corner.
• Select the "Report" function and a reason.

The report will then be passed on to the Customer Care Team who will take care of it.

One important thing to note: If you report the profile from a shared chat, you can authorize the Customer Care Team to view your last 20 chat messages and use them as evidence.

 

There can be a variety of reasons why you no longer want contact with a certain person. You can always block the person. To do this, open the profile and go to the three dots in the upper right corner. Tap on "Block" and confirm your decision.

The blocked person will disappear from your chats, likes, and views. They can no longer see your profile, your chat or your pictures and can no longer contact you.

Follow the steps below to unblock someone:

On Android devices

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Community Settings" and then go to "Blocked Members".
4. Tap on the person in question and then confirm by selecting "Yes, unblock".

On iOS devices

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Privacy settings" and then go to "Show blocked users".
4. Swipe left on the person in question and press the rubbish bin icon to unblock them.

Once you have unblocked them, you can communicate once again, visit each other's profile and access each other's streams. If you were chatting before the block, your chat will reappear in your overview after a few minutes.

Please note that it is not possible to unblock someone on the LOVOO website.

Swiped, no longer applies or just not a good feeling – If you no longer feel at ease with a match, you can cancel it very easily:

• Go to the chat with your match.
• At the top right you will find three dots, click on them.
• Select “Cancel match.”
• Select the reason why you wish to cancel the match (anonymously). This allows us to identify users who violate our rules more quickly.

And your match will be a thing of the past.

No one likes fraud, including fakes, spam and scams, and that is why we systematically tackle it. You can help us to make LOVOO an open and honest place. It's really easy to do. Have you spotted a suspicious profile? Take some screenshots and report it to us. We will take appropriate measures against it.

 

Here is a brief overview of fake, spam and scam profiles and how you can quickly identify them:

Fake profiles (profiles that do not represent the person behind them):

• pretend to be someone they are not.
• are not verified.
• do not want to meet with you in person.
• may try to damage the reputation of another person.
• try to exploit the community.

spam profiles (profiles that are used to disseminate ads for other products or platforms):

• try to divert members to another (commercial) website.
• try to message you outside of LOVOO (often giving the reason that they couldn't do this on LOVOO),
• send members with preprepared texts.

Scam profiles (fraudulent profiles that want to hurt other members):

• quickly try to establish contact with you outside of LOVOO,
• often recount quite implausible and pitiful stories (e.g. they claim to be abroad because of a job or military deployment, or they need money for a trip around the world),
• quickly ask for money, often after they have talked about an alleged misfortune,
• quickly declare their love and write overly cheesy messages.

 

Technical measures to prevent, identify and combat spam attacks

We generally distinguish between the following three types of spam: fake profiles, spam profiles and scam profiles. To make things easier, we have summarized these different types of profiles under "spam".

To prevent spam, we have a team specialized in preventing these attacks. They classify and remove spam is several comprehensive steps. These include:

• the secure transfer of data,
• combatting invalid email addresses,
• hiding not fully authorized profiles for other members,
• regularly improving our anti-spam technologies and rules.
  

What if that's not enough?
Should spammers still manage to overcome LOVOO's security barriers, the real-time and machine-learning algorithms that automatically identify conspicuous user behaviour on LOVOO will come into action.

What happens if a profile is categorized as spam?
If a profile is categorized as spam, it will be blocked and need to be verified. As long as a profile classified as spam is not verified, it will be hidden from the LOVOO platform and prevented from making contact with LOVOO members.

How can you support us?
You can also actively contribute to learning more about spam attacks. Your reports of possible spam profiles will be checked by our Customer Care Team, so that even fake profiles that have existed for some time can be detected and removed. If you have come across a profile that you think is spam, use the reporting function in the app or contact our Customer Care Team. Thanks for your support! Together we will make LOVOO a safe place.

 

By the way, we have more information and advice on this topic on this page.

 

We do not tolerate this behaviour on our platform under any circumstances. Rest assured that we will be on hand to provide you with information.

We will need your help to identify and block the profile. Besides screenshots of the fake profile (profile picture, profile name, current location and age), identification can also be carried out with the user ID. This allows us to find the profile in our database.

You have a LOVOO profile? Then use the search function to find the fraudulent profile.

You don't have a LOVOO profile? Then ask the person who made you aware of the fake profile for help and explain the following procedure to them:

1. Go the LOVOO website www.lovoo.com and log in with your profile data.
2. Search for the profile to be reported.
3. Open the corresponding profile in a new tab by pressing the "Ctrl" or "Cmd" key and selecting the profile with the mouse at the same time.
4. Copy the link from the address line of your browser. This is what tells us the user ID.
5. Contact our Customer Care Team and share the user ID with them.

We will block the fake profile as soon as we have identified it. This will make it invisible to LOVOO members. The person who created it will not be able to carry out any more actions.

We also recommend that you subsequently file a complaint with your local police authority. Our Customer Care Team will provide you with all the important information you need to communicate with the authorities.

It’s great when things move from online to offline.
Dates can be wonderful, funny, and sometimes boring – and unfortunately they sometimes turn out very differently.

It is important to us that everyone has a pleasant and, most importantly, safe time with one another.

Our tips on planning the real “first” date should make you feel secure:

• Listen to your gut!
  If something seems a little off to you, listen to your intuition and remove yourself from the situation or don’t go there in the first place. Even if the person tells you that this makes them feel hurt or disappointed, your well-being is more important.
  
• It is a good idea to phone or use the video chat first before you meet in “real life.” This will give you a better feel for the person.
  
• The best place to meet for the first time is in public. Ideally, it should be a place you know well where you feel safe. Their flat in not a good place for a first date.
• Tell your friends about the date and take your phone with you.
• And don’t forget: You can leave at any time if you start to feel uncomfortable.
  
• If you are invited to take part in a video chat, remember that this may be recorded and this may include you and anything you do. This can still happen when someone promises they won’t record anything.

Should you run into an uncomfortable situation when meeting up with someone, for example due to

• annoyance
• harassment
• theft
• blackmail

...we advise that you report the person in question to us and file a report with the police with the profile ID.

Nobody should have to go through this, and we will do our best to assist you in the situation.