Create profile, meet exciting people and always have a smile on your face. Wouldn't that be great? Sometimes things don't go to plan – even on LOVOO despite our best efforts.

It can happen that members do not follow our community rules and you feel uncomfortable with them. If this occurs, please report the relevant profile to us. Everyone should feel safe on LOVOO!

 

So if you notice any user profiles that:

- are inauthentic or include stolen photos,

- harass, pester or insult you and/or other users,

- offer ads for third parties or promise services,

- feature pornographic, distasteful or hateful content,

- or could belong to underage persons,

... please report these to us!

 

You can also report profiles in the app. To do this, proceed as follows:

• Go to the person's profile or to your shared chat.
• Tap on the 3 dots in the top right corner.
• Select the "Report" function and a reason.

The report will then be passed on to the Customer Care Team who will take care of it.

 

If you no longer want contact with a particular person, the reasons for this can be very different. However, you can always block the person. To do this, open the profile and click on the 3 dots in the top right-hand corner. Tap on "Block" and confirm your decision.

The blocked person will now disappear from your chats, likes and views. They will no longer be able to see your profile, your chat or your pictures and will no longer be able to contact you.

Follow the steps below to unblock someone:

 

On Android devices

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Community Settings" and then go to "Blocked Members".
4. Tap on the person in question and then confirm by selecting "Yes, unblock".

 

On iOS devices

1. Open your profile (person symbol at the top left).
2. Go to Settings (cog symbol at the top right).
3. Select "Privacy settings" and then go to "Show blocked users".
4. Swipe left on the person in question and press the rubbish bin icon to unblock them.

 

As soon as the block is lifted, you can both communicate with each other again, visit your profiles and join your streams. If you were already chatting with each other before the block, your chat will reappear in your overview after a few minutes.

Please note that it is not possible to unblock someone on the LOVOO website.

Swiped, no longer applies or just not a good feeling – If you no longer feel at ease with a match, you can cancel it very easily:

• Go to the chat with your match.
• At the top right you will find three dots, click on them.
• Select “Cancel match.”
• Select the reason why you wish to cancel the match (anonymously). This allows us to identify users who violate our rules more quickly.

And your match will be a thing of the past.

Fake, spam, scam - nobody likes fraud and that's why we take consistent action against these cases. You can also help us to make LOVOO an open and honest place. This is very easy: Do you see a suspicious profile? Then take screenshots and report it to us. We will then take appropriate action.

 

Here is a brief overview of fake, spam and scam profiles and how you can quickly recognize them:

Fake profiles (profiles that do not represent the person behind them):

• pretend to be a person they are not,
• are not verified,
• don't want to meet with you in person,
• may try to damage the reputation of another person,
• try to exploit the community.

spam profiles (profiles that are used to disseminate ads for other products or platforms):

• try to redirect members to another (commercial) website,
• try to write to you outside of LOVOO (often on the grounds that they cannot do so on LOVOO),
• write to members with ready-made texts.

Scam profiles (fraudulent profiles that want to hurt other members):

• try to contact you quickly outside of LOVOO,
• often report quite implausible and pitiful stories (e.g. they are supposedly abroad for a job or military deployment, they need money for a trip around the world, etc.),
• are quick to ask for money, often after they have reported an alleged stroke of fate,
• make a declaration of love pretty quickly and write overly cheesy lyrics.

 

Technical measures to prevent, identify and combat spam attacks

We generally differentiate between these three types of spam: fake profiles, spam profiles and scam profiles. For the sake of simplicity, we have grouped these different types of profiles under "Spam".

To prevent spam, we have a team that specializes in preventing these attacks. They classify and eliminate spam in several extensive steps. These include:

• the secure transmission of data,
• combating invalid e-mail addresses,
• hiding profiles that are not fully authorized from other members,
• the regular improvement of our anti-spam technologies and rules.
   

What if that's not enough?
Should spammers nevertheless succeed in overcoming LOVOO's security barriers, the real-time and machine learning algorithms that automatically identify conspicuous user behavior on LOVOO come into play.

 

What happens if a profile is classified as spam?
If a profile is classified as spam, it is blocked and must be verified. As long as a profile classified as spam is not verified, it is hidden from the LOVOO platform and can no longer make contact with LOVOO members. 

How can you support us?
You can also actively contribute to learning more about spam attacks. Your information about possible spam profiles will be checked by our Customer Care team, so that even fake profiles that have existed for some time can be detected and removed. If you have discovered a profile that you think is spam, use the report function directly in the app or contact our Customer Care Team. Thank you for your support! Together we make LOVOO a safer place.

 

By the way: We have summarized even more information and tips on this topic for you on this page.

 

We do not tolerate this behavior on our platform. Rest assured that we will of course help you to clarify the situation.

We need your help to identify and block the profile. In addition to screenshots of the fake profile (profile picture, profile name, current location and age), identification also works with the user ID. This enables us to find the profile in our database.

You have a LOVOO profile? Then use the search function to find the fraudulent profile.

You don't have a LOVOO profile? Then ask the person who made you aware of the fake profile for help and explain the following procedure to them:

1. Open the LOVOO website www.lovoo.com and log in with your profile data.
2. Search for the profile to be reported.
3. Open the corresponding profile in a new tab by pressing the "Ctrl" or "Cmd" key. "Cmd" key and selecting the profile with the mouse at the same time.
4. Copy the link from the address bar of your browser. This is exactly what tells us the user ID.
5. Contact our Customer Care Team and provide the user ID.

As soon as we have identified the fake profile, we will block it. This makes it invisible to LOVOO members. The person who created it can no longer perform any actions with it.

We also recommend that you subsequently file a report with your local police authority. Our Customer Care Team will provide you with all the important information you need to communicate with the authorities.

When online becomes offline, it's an exciting thing.
Dates can be wonderful, funny, well, sometimes boring - and sometimes, unfortunately, they can be completely different.

It is important to us that everyone has a pleasant and, above all, safe time together.

Our tips for planning your first "real" date should give you confidence:

• Listen to your gut!
  If something seems strange to you, take your intuition seriously and leave the situation or don't go there in the first place. Even if the person tells you that they are hurt or disappointed - your well-being is more important.
  
• It's a good idea to talk on the phone or use video chat before you meet "in real life". This will give you a more accurate picture of the person.
  
• The best place for a first date is one thing above all: public. It's best if you know your way around there and feel safe. A strange apartment is not a good place for a first date.
• Tell your friends about the date and take your cell phone with you.
• And again, because it's so important: You really can break off the meeting at any time if you don't like it.
  
• If you are invited to a video chat, bear in mind that it can always be recorded and therefore you and what you do can also be recorded. Unfortunately, even if someone assures you otherwise.

Should you unfortunately get into a problematic situation at a meeting, for example due to:

• Harassment
• Distress
• Theft
• Blackmail

... we advise you to report the person in question to us and file a complaint with the police using the profile ID.

No one should have to experience something like this and we will do our best to support you in this situation.