As a Premium user on LOVOO, you gain a lot of advantages compared to a basic profile.
Discover the new and exclusive features as a Premium user:
Visualize your given Likes!
You know the feeling? You once liked someone’s profile and later on when you wanted to contact them you couldn’t find that person anymore? These days are over! Now you can quickly find your favorites again, meaning the users you once gave a like, and you can contact them whenever you like.
New people in sight? You write them first!
True, as a basic member you are also able to see new users as they have a banner on their profile picture. But, only as a Premium user you can actually open these profiles and write them a message. This way, as a Premium user, you can get more chats with people nearby.
And what else does the Premium status have offer?
Automatic profile uncovering
No more credits for revealing profiles. You can see right away who liked you and viewed your profile. Get more matches with people you like.
We'll make sure that your profile is viewed more often and gets more activity.
Match without Limit
No more daily limit while playing! As a Premium member of LOVOO, you can play as much as you want every day and give unlimited likes.
Take back your last match vote
You gave a vote in the match game and want to take it back? No problem! As a basic user, you can take back a vote up to three times per day and as a Premium user even limitless.
Send three times more Icebreakers
Contact other people without having had a previous match. Each day, there are more Icebreakers available than for basic members. Think of a cool message, break the ice and increase your chances of getting good chats!
Hide your profile views
You are afraid of browsing another user's profile because you don’t want them to see your profile visit? Activate "Hide profile views" and your profile visit will not be visible for the other user. Furthermore, your profile will be displayed as offline in the nearby list.
No advertising please!
As a Premium member you enjoy LOVOO ad-free and can concentrate on the essentials.
If you subscribe to a Premium membership, it will always be automatically renewed for the same time period, unless you cancel it with your payment provider 24 hours prior to expiration.
The total amount for the chosen time period will always be debited by your payment provider at the beginning of that time period.
Do you want to stop the automatic renewal of your membership or do you intend to delete your profile and still have an active Premium membership? You can do this easy and fast, if you cancel it directly with your payment provider. Because the purchase contract was made between you and the given payment provider.
NOTE: Deleting a LOVOO profile does not automatically lead to the termination of an existing subscription!
Once a membership has been terminated, your profile will remain as Premium until the booked time period has expired. Afterwards, the profile will simply be switched back to a basic profile.
You can terminate your subscription as follows:
Here you can find instructions on how to deactivate the automatic extension.
In accordance with current regulations, you have the right to cancel your purchase within 14 days. If you wish to exercise this right or cancel a multiple or incorrect debiting, please proceed as described below.
In principle, LOVOO cannot terminate your subscription for you. When you conclude a membership, there is a binding contract between you and iTunes. LOVOO therefore does not have the legal authorization to terminate the contract on your behalf.
We kindly ask you to contact the Apple iTunes support directly for cancelation.
Here you can find instructions on how to deactivate the automatic renewal of subscriptions at LOVOO.
Premium hasn’t been activated yet
After a successful Premium purchase, your membership was not immediately visible on your profile? No reason to panic! This may be due to a delayed transmission of the purchase-relevant information. Therefore, we kindly ask you for a little patience.
Occasionally, it is also necessary to log out and then log in again before the Premium membership is displayed correctly on your profile.
If your Premium-status is still not visible, please contact us and describe the problem as accurately as possible. Normally, you will receive a confirmation by email after the purchase. If you cannot find it anymore, please log in to the account of your payment provider in order to see the payment record. In order to help you as quick as possible, please add a screenshot of the payment receipt to your request, and make sure it contains the following information:
- Your email address used to register on LOVOO
- Date of the purchase
- Transaction number
- The email address used to register with your payment provider if it is different from your registration address on LOVOO.
Please note that we cannot help you without having received the information above.